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[Resolved] Startup Problems- PLEASE HELP (the official support won't)

Yeah so after realizing that i would have to buy the RPG Maker XP program again (for my new computer) I immediately went onto the website and bought the program. so yes i do have a serial number for the program, BUT everytime i try and open RPG Maker XP it comes up with this message

http://i143.photobucket.com/albums/r140 ... AILURE.jpg[/img]

so i've contacted "support" and they emailed me back and said to close any Anti-virus programs and make sure to allow the program to access the internet. So thats what i did. or thought i did. overall i disabled my antivirus program and I allowed the program access through my Windows Firewall... and the same message is still there. WHAT DO I DO?!??

NOTE: i am a computer novice by most of your standers so good instructions would help alot. Thanks!
 

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