Glitchfinder
Staff
For the first problem, there's just too many solutions, and you can't tell which one you need with what you have. I'd guess that your coworker is just having fun, and, since you haven't indicated that you don't like what he's doing, he will continue to do so.
As to the second problem, some people are just like that. I work in a store, and I see people like that all the time. The difference is that, instead of complaining about seating themselves at a dirty table, they force you to call out a manager because you won't accept a return that obviously isn't allowed. Usually it's because they saved it for a few months and decided to finally return it, and refuse to admit that their receipt actually says the return policy on the back, even after being shown, repeatedly. (Or, they're trying to return certain merchandise that is not accepted back once opened, like cameras, movies, software, or computers)
Then there's the customers who think that they and they alone have the right to circumvent rules, usually with something like a coupon. I get customers all the time trying to buy 20 times the allowed limit because they're "buying for charity", or trying to use multiple coupons that explicitly state that they are one per customer per transaction. In fact, during certain sales, we have to turn customers away because they come back multiple times so they can buy more than the allowed limit of certain sale items.
Any time you contradict one of these customers, they become very vocal, demand for a manager, and, when he agrees with you, they demand for the regional manager's phone number to file a complaint because we weren't serving their deluded whims instead of following corporate policy. We actively cancel the accounts made by certain customers on our rewards cards, when we identify multiple cards held by the same person.
From what I can tell, these people never lost their childish notion that the world revolves around them, which most people learn is untrue when they're about 6 or 7.
Finally, one recommendation for if you're trying to get a manager to do something. Never, ever, EVER threaten to never shop at that store again. For the most part, one customer out of the thousands who visit a store every year makes absolutely no difference, and the manager sees it as an empty threat, simply because that's what it is. (Unless you're the holder of a large corporate account, and are a large buyer, in which case, it might make a big difference in the store's annual income) All a threat like that does is make the manager say "all right, that's fine, but I still can't do X".
As to the second problem, some people are just like that. I work in a store, and I see people like that all the time. The difference is that, instead of complaining about seating themselves at a dirty table, they force you to call out a manager because you won't accept a return that obviously isn't allowed. Usually it's because they saved it for a few months and decided to finally return it, and refuse to admit that their receipt actually says the return policy on the back, even after being shown, repeatedly. (Or, they're trying to return certain merchandise that is not accepted back once opened, like cameras, movies, software, or computers)
Then there's the customers who think that they and they alone have the right to circumvent rules, usually with something like a coupon. I get customers all the time trying to buy 20 times the allowed limit because they're "buying for charity", or trying to use multiple coupons that explicitly state that they are one per customer per transaction. In fact, during certain sales, we have to turn customers away because they come back multiple times so they can buy more than the allowed limit of certain sale items.
Any time you contradict one of these customers, they become very vocal, demand for a manager, and, when he agrees with you, they demand for the regional manager's phone number to file a complaint because we weren't serving their deluded whims instead of following corporate policy. We actively cancel the accounts made by certain customers on our rewards cards, when we identify multiple cards held by the same person.
From what I can tell, these people never lost their childish notion that the world revolves around them, which most people learn is untrue when they're about 6 or 7.
Finally, one recommendation for if you're trying to get a manager to do something. Never, ever, EVER threaten to never shop at that store again. For the most part, one customer out of the thousands who visit a store every year makes absolutely no difference, and the manager sees it as an empty threat, simply because that's what it is. (Unless you're the holder of a large corporate account, and are a large buyer, in which case, it might make a big difference in the store's annual income) All a threat like that does is make the manager say "all right, that's fine, but I still can't do X".
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