Glitchfinder
Staff
I work in retail, so I have some stories from both ends.
1. Customers always seem to think that they're the exception to the rule. For example, even though they have been shown the return policy printed on all reciepts, they still insist they have the right to return a broken 1 one-and-a-half year old laptop for cash, even though they paid with credit and had lost their reciept. (And where I work, the return policy is something to the effect of 30 days for non-electronics, 14 days for electronics, no returns on opened software, computers, cameras, or other expensive electronics, and you have to have a reciept)
2. I've had plenty of customers who, when they didn't get exactly what they wanted, tell me to get a manager so they can yell at them and try to force them to give them what they wanted. I've even see one threaten to go to the regional supervisor because the manager wouldn't let them use several coupons that all said "not valid with any other offers" and were all expired. Lickily, the regional supervisor works out of that store most of the week, and he came up and told the customer the same thing. Honestly, if you aren't getting what you want, try to be calm, even tempered, kind, and respectful. You're much more likely to get what you want.
3. I've had only one customer who refused to show me her ID, which was needed to process a check. Her reason was something to the effect of not trusting a multinational business corporation to keep her information safe, even through it gets deleted after verification. Oh, and then she refused to finish the purchase and walked out.
4. I recived a story from a customer about a Circuit City. They had purchased a phone there, and, when they got home, they found that the phone inside was not the one that was supposed to be in the package, but was instead an old broken one another customer had returned instead of the phone they bought. When they went back to the Circuit City, the manager called the police and tried to have them arrested. Luckily, the police officer said thagt unless the mangaer was pressing charges, there was nothing he would do. The manager then proceeded to tell the customer that they were no longer welcome in that store, and to leave. (Which, although perfectly legal, is also spiteful. A store has the right to refuse to do business with anyone, for any reason, and to tell them to leave)
5. I recieved another story about Circuit City, where a customer found that the store they were at was out of stock of the item they were after, and the store manager told the customer to call another store to see if they were in stock (Instead of doingf it himself, like he should have), and the customer was put on hold. They were still on hold by the time they had driven to the Circuit City thet had called, found and purchased the item, and started looking for the phone they were on hold on.
6. Since the store I work at is right next to a Circuit City, they have a tendency of sending customers over to get proof of a sale for a price match, instead of checking on the internet or calling our store. Usually, if the sale really exists, and we have the item in stock, they end up buying it at our store instead.
7. Finally, there are the customers who take up way too much of an employee's time doing absoltely nothing. Since the store I work at has a copy center, there is one customer that comes in at least once a week with copyrighted materials (Which our policy says we cannot copy), and takes up 30 or more minutes of one of our associate's time, every single time, even after we show him (every time) how to use the self service machines.
And, in case the hints of all the products we have aren't enough to tell you where I was working, here it is: OfficeMax.
1. Customers always seem to think that they're the exception to the rule. For example, even though they have been shown the return policy printed on all reciepts, they still insist they have the right to return a broken 1 one-and-a-half year old laptop for cash, even though they paid with credit and had lost their reciept. (And where I work, the return policy is something to the effect of 30 days for non-electronics, 14 days for electronics, no returns on opened software, computers, cameras, or other expensive electronics, and you have to have a reciept)
2. I've had plenty of customers who, when they didn't get exactly what they wanted, tell me to get a manager so they can yell at them and try to force them to give them what they wanted. I've even see one threaten to go to the regional supervisor because the manager wouldn't let them use several coupons that all said "not valid with any other offers" and were all expired. Lickily, the regional supervisor works out of that store most of the week, and he came up and told the customer the same thing. Honestly, if you aren't getting what you want, try to be calm, even tempered, kind, and respectful. You're much more likely to get what you want.
3. I've had only one customer who refused to show me her ID, which was needed to process a check. Her reason was something to the effect of not trusting a multinational business corporation to keep her information safe, even through it gets deleted after verification. Oh, and then she refused to finish the purchase and walked out.
4. I recived a story from a customer about a Circuit City. They had purchased a phone there, and, when they got home, they found that the phone inside was not the one that was supposed to be in the package, but was instead an old broken one another customer had returned instead of the phone they bought. When they went back to the Circuit City, the manager called the police and tried to have them arrested. Luckily, the police officer said thagt unless the mangaer was pressing charges, there was nothing he would do. The manager then proceeded to tell the customer that they were no longer welcome in that store, and to leave. (Which, although perfectly legal, is also spiteful. A store has the right to refuse to do business with anyone, for any reason, and to tell them to leave)
5. I recieved another story about Circuit City, where a customer found that the store they were at was out of stock of the item they were after, and the store manager told the customer to call another store to see if they were in stock (Instead of doingf it himself, like he should have), and the customer was put on hold. They were still on hold by the time they had driven to the Circuit City thet had called, found and purchased the item, and started looking for the phone they were on hold on.
6. Since the store I work at is right next to a Circuit City, they have a tendency of sending customers over to get proof of a sale for a price match, instead of checking on the internet or calling our store. Usually, if the sale really exists, and we have the item in stock, they end up buying it at our store instead.
7. Finally, there are the customers who take up way too much of an employee's time doing absoltely nothing. Since the store I work at has a copy center, there is one customer that comes in at least once a week with copyrighted materials (Which our policy says we cannot copy), and takes up 30 or more minutes of one of our associate's time, every single time, even after we show him (every time) how to use the self service machines.
And, in case the hints of all the products we have aren't enough to tell you where I was working, here it is: OfficeMax.
((((
