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Graphic bug

Dear fellow game designers.

I have come unto a problem that has riddled me for some time and i cannot figure out.

When i import a image already made by another and use it in rpg maker xp,it causes the background to disappear and only thing left is a white square.

Is there any way i can format a image that is imported so that it can meet the same standards as the images that rpg maker xp came with?

How do you go about this problem? if you know answer i look forward to your response.
 

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